Remote Support
Submit a request
Sign in
William James College Helpdesk
Software and Systems
Software and Systems
William James College Institutional Software and Systems A to Z
Software / System Name Catalog
CampusNexus Faculty Portal
Adding an Enrollment in CNS
Viewing Course Locations
Submitting Students' Final Grades
Getting Started: Overview & FAQs
How to find a student's academic advisor in Anthology Student Web Client
CampusNexus Student Portal
Completing Online Registration
Locating Your Class Schedule
Viewing Registration Bill and Balances
Requesting An Unofficial Or Official Transcript
Finding Your Student ID Number
Joining a Waitlist
Canvas
Canvas Help
Introduction to Canvas for Students
Multiple Due Date Discussions with Checkpoints
Viewing Multiple Submissions
Integrating the Canvas Calendar With Outlook, Google, or Apple Calendars
Creating Weighted Grading Categories in Canvas
See all 16 articles
CareerLink
Introduction to CareerLink
Classroom Equipment
Classroom Technology
Rooms 312 & 313
Classroom 228 & 311
Troubleshooting Common Issues
Classroom Desk Touch Panel Instructions
Connecting a Laptop to the Classroom Screen
See all 13 articles
GoToAssist
Mac Troubleshooting: GoToAssist
GoToConnect (Phone System)
Accessing GoToConnect via One Login
Accessing GoToConnect via Desktop App
Accessing GoToConnect via Mobile App
Recording a Voicemail Greeting
Library Related
Online Library Database - Journals, articles and books
Empty your Browsers Cache
Linking Google Scholar to WJC Library
How to Remove Saved Passwords from your Browser
Trouble Accessing Library Resources
Interlibrary Loan
Microsoft Outlook
Opening A Shared Mailbox in Office 365
Alumni Email Account Usage Policy
Forwarding Your Alumni Email
Adding/Editing Your Email Signature
Updating the Global Address Book Manually
Setting up Delegate Access
See all 13 articles
Microsoft Teams
Getting Started with Teams
Syncing Teams Files With Your Computer
How to Enable Closed Captions in Teams
Scheduling a Teams Meeting From Outlook
Starting Chats and Making Calls in Teams
Installing the Teams App on Your Mobile Device
See all 8 articles
Microsoft Office 365
Microsoft Office Training
Accessing Email and Microsoft 365 When OneLogin is Unavailable
Microsoft 365 Suite
Set Up Office 365 for Android Phones and Tablets
Collaborating in Microsoft Word
Accessing Staff Profile
See all 7 articles
OneDrive
Accessing One Drive
Backing up Files from One Drive after Graduation
OneLogin
Changing Your Password
Using OneLogin
Installing browser extensions for OneLogin
Qualtrics
Qualtrics Account Policy
PaperCut (Printing)
Installing PaperCut on a Mac
Printing From a Mac
Printing from a PC
Print Quotas: Everything You Need to Know
Associating Your ID Card With the Copiers
Rave (Campus Alerts)
Signing up for Campus Alerts
How To Cancel/Stop Receiving Campus Alerts
SPSS
SPSS Mac Troubleshooting
SPSS for Doc Projects
Wi-Fi On Campus
Connecting to WJC's Guest Wi-Fi
Connecting a PC to WJC's Campus Wi-Fi (Non-Guest)
Connecting a Mac to WJC's Campus Wi-Fi (Non-Guest)
Zoom
Recording a Zoom Meeting to the Cloud
Zoom Help
WJC Zoom Is Not HIPAA Compliant
Preventing "Zoombombing"
Important Tips on Using Zoom in a Classroom
Enabling Closed Captioning in Zoom
See all 8 articles
YuJa
YuJa (Getting Started - 101)
YuJa Help Center
Accessing YuJa
Record a Video with YuJa
Recording from Zoom to YuJa
Adding a YuJa Video to Canvas
See all 21 articles
Ares Course Reading Reserves
Ares Tutorial for Faculty (Canvas)
Course Readings (Ares) for Students
Powered by Zendesk