Trouble Accessing Library Resources

If you are having trouble logging into the Library's electronic resources please follow the steps below.

Incorrect Username or Password

1. Make sure you are using your username and not email address in the username field. Do not add @williamjames.edu.
2. If your browser saves passwords for you, delete any stored passwords for this website. Your browser will not automatically update the library resources website when you change your WJC password. Follow these instructions to delete your stored password: https://msppsupport.zendesk.com/hc/en-us/articles/115002420623-How-to-Remove-Saved-Passwords-from-your-Browser
3. Clear your browser cache to delete any stored data that may be preventing you from logging in. Follow these instructions to clear your browser cache: https://msppsupport.zendesk.com/hc/en-us/articles/115001115963-Empty-your-Browsers-Cache

Access Denied

Library resources are only available to current William James College faculty, staff, and students. Alumni have access for 12 months after graduation. If you believe you received this message in error, please contact the library at library@williamjames.edu