Printing FAQ

During your time at William James College, All students will have an annual print quoto of 100 credits which can be used for printing and copying. You will not be charged any credits for any scanning or faxing jobs. Each year, students will have their printing credits refilled. Any unsused credits will roll over to the next year. If you need to print while you are on campus, you first need to install the new Papercut HIVE client. You can find the steps on how to do so here

What is my current balance?

• You can log in to PaperCut Hive with your WJC username and password to check all your Balance.

When does my balance reset?

• Your quota will be reset every August.  The Date varies with the year depending on Orientation and the start of classes.  A notice will be sent out prior, but typically it is the Monday after Orientation ends.

Does the balance roll over from year to year?

• Yes, if you do not use all of your print quota it will be rolled over for use next year or until you graduate.  

  • If you withdraw from a program, you lose your remaining balance

What happens if I use all my balance?

• If you run out of your balance, you can stop by the IT office to refill. The minimum amount you can refill is 5 credits and only Credit or debit cards are accepted for payment.

What happens if my Print Job doesn't print?

Unreleased Print Jobs
 

• If you send a print job to the print queue but do not release it by scanning your ID card at the printer and selecting Print, the job will remain in the queue for up to 2 days. After that time, it will be automatically deleted, and no printing charges will be applied.

Released Print Jobs That Do Not Print

• If you release a print job by scanning your ID card and selecting Print, but the document does not print, please contact Support@williamjames.edu as soon as possible. Prompt notification allows the IT team to investigate the issue and take the appropriate corrective actions.
   

How many pages can I print with the 100 credits?

• Below is a break down of how much each print job costs. 

If you have a problem with any print jobs, the first step is to email the Help Desk team at Support@williamjames.edu. Please make sure to include the date, the number of pages in the job as well as the file type (Excel, Word doc, PDF, etc). 

Refunds must be requested within 24 hours of the original print job. Please allow 2 business days to process your Refund Request.  

All refunds are subject to approval by the Help desk and are not automatic.