Work from Home Resources for Faculty and Staff

William James College operates on a hybrid work schedule, with employees typically working three days in the office and two days remotely, as approved by their supervisor. Whether you are working remotely as part of your regular schedule or due to an emergency (such as severe weather or another campus disruption), it is important to stay connected with your colleagues and students.

WJC provides several tools including Microsoft 365, Microsoft Teams, OneDrive, and Zoom to help you access files, communicate, and collaborate from virtually anywhere. We encourage all employees to become familiar with these resources before they need to work off campus.

The IT Help Desk is available to assist you by email at support@williamjames.edu or through the support portal at support.williamjames.edu.  When needed, IT staff can initiate a remote support session using GoToAssist/Rescue Assist to troubleshoot issues with WJC owned devices and WJC supported applications.

Please note that IT can provide only limited support for issues related to your personal home network or internet service. While we are happy to help determine whether a problem is related to your WJC issued equipment or WJC systems, we cannot troubleshoot or repair personal Wi-Fi routers, home network equipment, or internet service provided by your Internet Service Provider (ISP). If the issue is determined to be with your home network, you may need to contact your ISP for additional assistance. 

The IT Team also is only responsible for troubleshooting any WJC issued printers that have been approved to be used at home. All personal printers must be troubleshooted by the end user.

If your work involves financial information, student records, or other confidential data, you must use a WJC-issued or approved encrypted device. All William James College issued laptops, including loaner laptops, are encrypted to help protect sensitive information. If you need to borrow a laptop, please contact the IT Help Desk.

Files containing confidential information should NOT be printed at home.

Microsoft 365, including Outlook, is available to all faculty and staff through OneLogin. After signing in at wjc.onelogin.com, search for Office 365. You can then access your email and Office 365 apps from virtually anywhere.

If your files are stored in OneDrive, you can securely access them online from any device or sync them to your computer for easy access while working remotely.

Microsoft Teams is the primary platform for communication and collaboration at William James College. Most departments use Teams to chat with colleagues, hold meetings, collaborate on documents in real time, and access shared department files. Teams also allows you to sync shared files directly to your computer for convenient access.

Faculty have access to Zoom, which is integrated with Canvas and YuJa for online teaching and meetings. Zoom allows you to host video meetings with participants on computers, tablets, or mobile devices from anywhere with an internet connection.

For quick meetings with colleagues, Microsoft Teams provides built-in video calls, screen sharing, and instant messaging, making it easy to connect without leaving the Teams application.

Tip: For the best audio quality during video or audio meetings, we recommend using a headset or headphones with a built-in microphone.

All WJC staff and faculty can use GoTo Connect as their primary business phone system during scheduled working hours. This ensures that faculty, staff, students, and external callers can reach employees using their assigned William James College phone number regardless of their work location. Users can access GoTo Connect from OneLogin, or you can install the app onto your phone and you can login using your WJC Email and password.

 You can find more information regarding GoToConnect here

William James College uses PaperCut Hive for secure printing. When submitting print jobs while working remotely or on campus, documents are held securely in your print queue until you release them at a PaperCut Hive-enabled printer. Please note that Print jobs remain in your personal print queue for 24 hours. If a print job is not released within 24 hours, it is automatically deleted from the queue. If your print job expires before you have a chance to print it, you will need to resubmit the document.

For instructors to keep in touch with the class, record lectures via YuJa, publish assignments, and many other features to allow instructors to conduct classes online. Don't forget to email / inform the class using Canvas to keep them informed of the situation.

(Click here to learn more about Canvas or click here to learn more about lecture capturing with YuJa)

(Click here to learn more about communicating with the class using Canvas)

In the event of an emergency, WJC sends out alerts to your phone or SMS via Rave Alert.  If you have not signed up or would like to update your contact info, you can learn more about Emergency Alert here.