Email Phishing/Anti-Phishing

"Phishing is a type of online scam where criminals send an email that appears to be from a legitimate company and ask you to provide sensitive information. This is usually done by including a link that will appear to take you to the company’s website to fill in your information – but the website is a clever fake and the information you provide goes straight to the crooks behind the scam."

If you clicked on any of the links in a phishing email,

AND

You provided your user name or password, Please follow the steps below:

If you DID NOT provide your user name or password, there is no need to follow any of the steps below. Simply delete the email/s in question and monitor your email behavior.

Let us know if you notice anything out of the ordinary.

1. Change your password IMMEDIATELY. Reset my Password
2. Contact support@williamjames.edu, and let us know that you provided your user name and password.
3. Test your email account- make sure you can still send and receive email on your WJC account.
   • Send an email from your personal email account to your WJC account, then reply to that email from your WJC account. If you are able to send and receive email in both accounts you should be all set, if NOT, proceed to step 4.
4. Check your email rules. If you are not receiving any emails, they might be going straight to your deleted items folder or similar folder. Follow these instructions to check your rules in both Outlook and the web

• Adding or Removing rules in Outlook 2016.
• How do I run a rule in Outlook 365 Webmail?

Delete any rules that you did not add and run step 4 again. If you are unsuccessful please contact support and we will help you out.

WJC IT highly recommends adding an additional layer of protection to all accounts using Multi-Factor Authentication. You can learn more here: What is Multi-Factor Authentication or MFA?

If you have any questions or get stuck on any of these steps please contact support@williamjames.edu, or call us at 617-327-6777 x1600