There are clients available for Mac and PC. The directions can be found at the articles linked below.
To print from your personal computer, you will first need to install the Papercut Client software onto your personal computer.
There is no printing limit for faculty and staff. Your quota might show a negative balance on PaperCut, but you can just ignore that popup. The 100 printing credits mentioned in this article only apply to students.
Students have an annual print quota of 100 printing credits, which can be used for printing and copying. There is no charge for scanning or faxing.
Every student will have 100 credits for the school year which will be refilled yearly. Any unused balance will roll over to the next year.
Below is a breakdown of how many pages the quota will allow you to print.
Please note that these are the maximum pages allowed for each print type. This means if you had 100 credits and only printed one of the types listed below, these limits would apply.
| Type of Print Job | Credit Per Page | 100 Quota |
|---|---|---|
| Black and White | .10 | 1000 Pages |
| Black and White Double sided | .15 | 666 Pages (Double sided) |
| Color | .30 | 333 Pages |
| Color Double sided | .45 | 222 Pages (Double sided) |
If you collect your print job at a color machine- whether it’s in black and white or color-you will be charged for a color print job.
- If you sent a job to the print queue and did NOT release it (scanning your card at the printer and selecting print), The job will be deleted in 2 days and you will NOT be charged.
- If you sent a job to the print queue and released it (scanned your card at the printer and selected print), and the job does NOT print, it is YOUR responsibility to notify Support@williamjames.edu immediately so proper steps can be taken.
- You can also Request a Refund for the print job by following the steps in the section below: "Can I request a refund for a print job?"
Your current quota can be determined in a few different ways.
-
You can check your quota on your Papercut Client. The current quota is displayed there.
If you have a Mac, launch the app from the Applications folder.
If you have a PC, launch the app from either the start menu (search for pc client) or directly from All Programs.
- Or, you can log in to http://papercut.williamjames.edu with your WJC username and password to check your print quota and usage details.
Your quota can be refilled by visiting the IT Office during normal business hours.
Please bring either a Credit Card or Debit Card. Cash is NOT accepted at this time.
Yes, the minimum amount you can refill is $5.00 (5 credits).
Yes, if you don’t use your full print quota, it will roll over for future use until you graduate.
If you withdraw from WJC, you will lose the remaining balance.
Your quota will be reset every August. The date varies with the year depending on Orientation and the start of classes. A notice will be sent out prior, but typically it is the Monday after Orientation ends.
At that time, 100 credits will be added to your student print account, in addition to your current balance. See the above section obout quota rollover.
Refunds can be requested directly from your PaperCut Account.
- Log into your PaperCut Account at http://papercut.williamjames.edu
- Select Recent Print Jobs
- You will see a list of print jobs, a refund can be requested by clicking the Request Refund link to the right of each job.
Refunds must be requested within 24 hours of printing.
Please allow 2 business days to process your Refund Request. All refunds are subject to approval by the Help Desk and are not automatic.
If you were not charged for a print job, it will be reflected in the status column.
If you have any further questions or concerns please reach out to us at Support@williamjames.edu
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