Frequently Asked Questions (FAQ) about Multi-Factor Authentication (MFA)

Below are some of the frequently asked questions about Multi-Factor Authentication. If you are looking for instructions on how to enroll in one of the options please visit the link here: Enrolling in Multi-Factor Authentication (MFA)

What MFA methods does William James College support?

William James College supports several MFA methods through OneLogin:

• OneLogin Protect (Recommended)
  Approve sign-in requests using the OneLogin Protect app on your smartphone.
• OneLogin SMS
  Receive a verification code by text message.
• Microsoft Authenticator or Google Authenticator
  Use your preferred authenticator app to generate or approve verification requests.
• OneLogin Voice
  Receive a phone call and enter a verification code.
• YubiKey
  A USB security key available for users who cannot use any of the other MFA methods. YubiKeys are provided on a case-by-case basis through the IT Department.

What steps do I need to take to enroll?

Users must enroll in at least one MFA method but are encouraged to configure multiple methods to provide backup options.

For enrollment instructions and training materials, visit:Enrolling in Multi-Factor Authentication (MFA)

When will I be asked to verify my identity using MFA?

MFA is required when accessing your account from off-campus locations or when signing in to certain cloud-based applications.

• You will be prompted the first time you sign in from an off-campus location.
• After successful verification, you typically will not be prompted again for up to 24 hours on the same browser and device.
• You may be prompted again if:
  • You sign in from a different off-campus location.
  • You use a different browser or device.
  • Your existing browser session has expired.
• When connected to the William James College campus network, you generally will not be prompted for MFA verification.

I don't have a smartphone. Can I still use MFA?

Yes. If you do not have a smartphone, you can use one of the following options:

• OneLogin SMS to receive a verification code by text message (standard messaging rates may apply).
• OneLogin Voice to receive a phone call with a verification code.

I don't have a cellphone. What are my options?

If you do not have access to a cellphone and cannot use the available MFA methods, you may be eligible to receive a YubiKey as an alternative authentication method.

Please contact the IT Department to discuss your situation and available options.

Can I enroll in more than one MFA method?

Yes. William James College strongly recommends enrolling in more than one authentication method. Having a backup method can help you regain access to your account if you replace your phone, lose access to an authenticator app, or experience issues with your primary method.