1. William James College Helpdesk
  2. Information Security
  3. Multi-Factor Authentication (MFA) or Two Factor Authentication (2FA)

How do I sign up for Multi-Factor Authentication (MFA) using OneLogin Protect (OTP) App?

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  1. Log into login.williamjames.edu
  2. Click your name in the top right corner of the screen
  3. Select profile
  4. Click Security Factors on the left panel:
  5. Follow the instruction to download the app on your smartphone. When you finish installing your app, you can click on the screen and scan using your phone to activate your phone for authentication.

Download the iOS or Android App from your respective app store. Search for: Onelogin Protect

When you first launch the app, you will be asked to permit Push Notifications and Allow Camera use, please allow BOTH of these.

Open the app, click the + sign to add an account, and Scan the QR Code on your computer screen, and that's it!  It is activated.

Additional information for OneLogin Protect App can be found here:

Google and Android Devices: https://onelogin.service-now.com/kb_view_customer.do?sysparm_article=KB0010511 

Apple iOS Devices: https://onelogin.service-now.com/kb_view_customer.do?sysparm_article=KB0010517  

If you have any questions or run into any issues please feel free to reach out to the IT Dept at Support@williamjames.edu or give us a call @ 617-327-6777 X1600

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