Overview
In order to print while on campus, users must install the new PaperCut Hive software. If you have previously used PaperCut and you still have the PaperCut MF app installed, you MUST uninstall it first. The new printers will not work with the older software installed.
WJC Issued Computers
If you are using a WJC-issued laptop, you will need a separate administrator username and password to complete the download. Your standard WJC login credentials will not work for this step.
To have an IT administrator enter the required credentials, please contact IT Support by emailing Support@williamjames.edu, calling 617‑327‑6777 ext. 1600, or visiting the IT Office on the ground floor.
Installation Steps
- On your computers web browser, please navigate to https://hive.papercut.com
- When prompted enter your full William James email.
- Example: iam_test@williamjames.edu
- Click on Continue with Single Sign-On (SSO) button.
- On the left panel, click Set up my devices.
- Click on the green Download button. The website will check what kind of computer you’re using and show the right download option (for example, “Download for Mac” when accessed on a Mac).
- Your file will be downloaded.
- Open your downloads folder and run the file.
- Once the installation is complete, open up your computer's printer settings.
- You should see either Papercut Printer or WJC Follow Me Printer. This is the new printer you will use to print.
Mac Users
If you install Papercut Hive on your Mac and get an error, please check out this article to install an extra piece of software needed to complete the installation process: Mac Error - Missing Software
If you have any questions, please contact the WJC Support Team by either emailing Support@williamjames.edu, calling 617-327-6777 ext. 1600, or visiting the IT Office on the ground floor.
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